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Policies & Returns

Home Policies & Returns

1) In-Store Cash Sale Policy

Please check that your goods are correct and are free from any damages as soon as possible, following purchase, delivery or pick up. All claims for incorrectly supplied items and freight damages must be reported within 24 hours of pick up or delivery. Simply phone your store of purchase with your receipt details and our friendly staff will process your claim. 

Baby Mode stores will accept with receipt of purchase any return for change of mind with 48 hours for a FULL REFUND, no questions asked, providing the goods remain unopened and in unused condition. Freight charges will apply if goods are not returned to store of purchase. Phone our friendly staff within 48 hours to lodge your return for full refund and we will process your claim promptly. For change of mind where items have already been opened or assembled but unused we offer an 80% Refund or Exchange policy. Simply return the item to the store of purchase to process your claim. (This Policy Does Not Apply To Lay-By & Special Orders; Refer To Specific Policy Below)

Baby Mode stores will provide a Credit Voucher either in-store or online for any items returned within 30 Days with proof of purchase receipt, providing the goods remain un-open and in unused condition. Simply return your goods to the store of purchase to receive your credit voucher. Freight charges will apply if not returned to store of purchase. For exchanges where the item has already been opened or assembled but unused we offer an 80% Exchange policy. Simply return the item to the store of purchase to process your claim. (This Policy Does Not Apply To Special Orders; Refer To Specific Policy Below) 

2) Lay-By Policy

Please check that your goods are correct and are free from any damages as soon as possible, following purchase, delivery or pick up. All claims for incorrectly supplied items and freight damages must be reported within 24 hours of pick up or delivery. Simply phone your store of purchase with your receipt details and our friendly staff will process your claim.

Baby Mode offers in-store customers up to 3 month Lay-By terms, the following Conditions apply to all Lay-By Purchases.

1) All Lay-Buy purchases must be fully paid for and finalised within the registered Lay-By period and no longer that 90 Days from Lay-By start date on your tax invoice.

2) Payments are to be made WEEKLY, FORTNIGHT OR MONTHLY.  Weekly payments must be equal to or greater that 1/12th  of the remaining balance after minimum 25% deposit is paid. Fortnightly payments must be must be equal to or greater that 1/6th of the remaining balance after minimum 25% deposit is paid. Monthly repayments must be equal to or greater that 1/3rd of the remaining balance after minimum 25% deposit is paid.

3) If payments are not made as agreed the Lay-By contract can be cancelled by Baby Mode P/L. This will come into effect 14 days after Baby Mode P/L has served (in writing) via email, text or post a notice to the purchasers last known address. The payments made against your Lay-By will be forfeited as a cancellation fee, if no contact or additional payments are recieved.

4) If a customer chooses to cancel a Lay-By contract their will be a 20% cancellation fee on the total value of the Lay-By.  If a customer chooses to cancel an item of the Lay-By contract there will only be a cancellation fee against that item.  Note: Special Orders Can Not Be Cancelled, please refer to special order policy.

5) All long term Lay-By's are allocated against incoming orders and not allocated from stock. All short term Lay-By's are allocated from stock if available and a unique order is generated to complete your Lay-By.  You can track the progress of your Lay-By at any time by emailing the store of purchase.

6) Goods on Lay-by remain the property of Baby Mode P/L until such time they are fully paid for by the purchaser.

3) In-Store Special Order Policy

Special Order Definition  

Special Order item's are goods that we only provide floor stock models for the purpose of customers being able to special order these specific items in the colour and combination of their choice within that product range. Goods that are normal stock lines are not classed as special order items.

1) All Items that come under the special order definition will be marked on the floor accordingly. 

2) Special order items can not be returned or exchanged so please consider your purchase carefully before confirming these items on a Lay-By or ASAP Order.

4) Warehouse Cash & Carry Policy

Warehouse Cash & Carry Product Condition Definition

All goods sold in warehouse cash & carry are categorised by the following conditions and definitions:  Discontinued lines (DISC)  Ex-Display Stock (EXDSTK) Liquidated Stock (LQSTK) Factory Seconds (F2NDSTK). All products are price ticketed and sold according to the below condition. Customers must check and agree to purchase goods under these conditions at point of sale.

Conditions Of Sale

No refund will be given for change of mind. You can instead exchange item within 7 days, providing you produce a receipt and goods are in the same condition as sold. You can exchange goods from available stock on hand in Warehouse Cash & Carry only.

Factory seconds stock are sold on the basis that what you see and inspect is the condition of goods you will receive, these goods will not be packaged and would require you to bring appropriate packing to protect your goods on pick up. No refund or exchange available for factory seconds. All goods including factory seconds are sold structurally intact and meet relevant safety standards.             

5) Online Policy

Please check that your goods are correct and are free from any freight damages as soon as possible, following purchase, delivery or pick up. as all claims for incorrectly supplied items and freight damages must be reported within 24 hours of delivery just email our friendly customer service department to process your claim. Email: info@babymode.com.au 

Baby Mode Online Sales accepts any return for change of mind with 48 hours for a FULL REFUND no questions asked providing the goods remain un-open and in unused condition. Freight charges will apply. Simply email our friendly customer service department within 48 hours to lodge your return for full refund at info@babymode.com.au and we will process your claim promptly.

Baby Mode Online Sales, will provide a Credit Voucher either in-store or online for any returns within 21 Days, providing the goods remain un-open and in unused condition we will give in return an online credit voucher. Freight charges will apply. Email info@babymode.com.au  within 30 Days to register your return for online credit voucher and our customer service Department will process your claim.

6) Warranty Policy

Should you have a manufacturing fault with any goods purchased in store with us, please call our store within the 12-month manufacturer's warranty period (or equivalent) with proof of purchase/receipt to register your claim. Our friendly staff will contact the manufacturer on your behalf and access your claim promptly. We can provide a loan pram should your pram require a warranty repair during the pram warranty period. Baby Mode reserves the right to inspect & access all warranty claims in accordance with consumer law guidelines and manufacturer's conditions before a repair, replacement or refund can be approved.

Should you have a manufacturing fault with any goods purchased online with us, please email: info@babymode.com.au within the 12-month manufacturer's warranty period to register your claim. Our customer service department will contact the manufacturer on your behalf and access your claim promptly. If the item needs to be returned to the manufacturer for assessment or repair freight charges will apply. Baby Mode Online reserves the right to access all warranty claims in accordance with consumer law guidelines and manufacturer's conditions before a repair, replacement or refund can be approved.  

For Terms and Conditions regarding the Baby Mode Baby Shower Bonus Club, please email: info@babymode.com.au

For Terms and Conditions regarding the Baby Mode Gift Registry, please email: 
info@babymode.com.au

For Terms and Conditions regarding the Baby Mode Facebook Page, please email media@babymode.com.au