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Refund Policy

 

1) In-Store Cash Sale Policy

Please check that your goods are correct and are free from any damages as soon as possible, following purchase, delivery or pick up. All claims for incorrectly supplied items and freight damages must be reported within 48 hours of pick up or delivery. Simply phone your store of purchase with your receipt details and our friendly staff will process your claim. 

Baby Mode store will accept with receipt of purchase any return for change of mind with 48 hours for a FULL REFUND, no questions asked, providing the goods remain unopened and in unused condition. Freight charges will apply if goods are not returned to store of purchase. Phone our friendly staff within 48 hours to lodge your return for full refund and we will process your claim promptly. For change of mind where items have already been opened or assembled but unused we offer an 80% Refund or Exchange policy. Simply return the item to the store of purchase to process your claim. (This Policy Does Not Apply To Lay-By & Special Orders, please refer To Specific Policy Below)

Baby Mode store will provide a Credit Voucher to use either in-store or online for any items returned within 30 Days with proof of purchase receipt, providing the goods remain un-open and in an unused condition. Simply return your goods to the store of purchase to receive your credit voucher. Freight charges will apply if not returned to store of purchase.

For exchanges where the item has already been opened or assembled but unused we offer an 80% Exchange policy. Simply return the item to the store of purchase to process your claim. (This policy does not apply to Special Orders, please refer to Special Order policy

 

2) In-Store Special Order Policy

Special Order Definition  

Special Order items are goods that we only provide floor stock models for the purpose of customers being able to special order these specific items in the colour and combination of their choice within that product range. Goods that are normal stock lines are not classed as special order items.

1) All Items that come under the special order definition will be marked on the floor accordingly. 

2) Special order items cannot be returned or exchanged so please consider your purchase carefully before confirming these items on a Lay-By or ASAP Order.

3) Clearance or Warehouse Cash & Carry Policy

Clearance Warehouse Cash & Carry Product Condition Definition

All goods sold in clearance cash & carry are categorised by the following conditions and definitions:  Discontinued lines (DISC) Ex-Display Stock (EXDSTK) Liquidated Stock (LQSTK) Factory Seconds (F2NDSTK). All products are price ticketed and sold according to the below condition. Customers must check and agree to purchase goods under these conditions at point of sale.

Conditions of Sale

No refund will be given for change of mind. You can instead exchange item within 7 days, providing you produce a receipt and goods are in the same condition as sold. You can exchange goods from available stock on hand in clearance cash & carry only.

Factory seconds stock are sold on the basis that what you see and inspect is the condition of goods you will receive, these goods will not be packaged and would require you to bring appropriate packing to protect your goods on pick up. No refund or exchange available for factory seconds. All goods including factory seconds are sold structurally intact and meet relevant safety standards.             

4) Online Policy

Please check that your goods are correct and are free from any freight damages as soon as possible, following purchase, delivery or pick up. As all claims for incorrectly supplied items and freight damages must be reported within 48 hours of delivery just email our friendly customer service department to process your claim. Email: info@babymode.com.au 

Baby Mode Online Sales accepts any return for change of mind with 48 hours for a FULL REFUND no questions asked providing the goods remain un-open and in unused condition. Freight charges will apply. Simply email our friendly customer service department within 48 hours to lodge your return for full refund at info@babymode.com.au and we will process your claim promptly.

Baby Mode Online Sales, will provide a Credit Voucher either in-store or online for any returns within 30 Days, providing the goods remain un-open and in unused condition and we will give in return an  credit voucher. Freight charges will apply. Email info@babymode.com.au  within 30 Days to register your return for online credit voucher and our customer service Department will process your claim.

5) Warranty Policy

 Should you have a manufacturing fault with any goods purchased in store with us, please call our store within the 12-month manufacturer's warranty period (or equivalent) with proof of purchase/receipt to register your claim. Our friendly staff will contact the manufacturer on your behalf and access your claim promptly. We can provide a loan pram should your pram require a warranty repair during the pram warranty period. Baby Mode reserves the right to inspect & access all warranty claims in accordance with consumer law guidelines and manufacturer's conditions before a repair, replacement or refund can be approved.

Should you have a manufacturing fault with any goods purchased online with us, please email: info@babymode.com.au within the 12-month manufacturer's warranty period to register your claim. Our customer service department will contact the manufacturer on your behalf and access your claim promptly. If the item needs to be returned to the manufacturer for assessment or repair freight charges will apply. Baby Mode Online reserves the right to access all warranty claims in accordance with consumer law guidelines and manufacturer's conditions before a repair, replacement or refund can be approved.  

For Terms and Conditions regarding the Baby Mode Baby Bonus Club or Gift Registry please email: info@babymode.com.au 

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